Corporate Solutions

Effective Call Centre Executive 

DURATION: 20 hours

TARGET GROUP: Call Center Staff

OUTCOMES:

 To be able to acquire the required skill to understand diverse cultures and audiences to provide product information and fulfill customer requirements  

 To be able to master the skills needed for negotiations and handling customer demands.

 To acquire better knowledge of prioritizing and diplomacy along with empathy and right attitude.

 To use the individual’s voice for better impressions coupled with right telephone techniques.