Effective Communication Skills

Duration

1 Day/ 2 Day workshop

Target Group

Executives, Assistant Managers and Managers

Outcome

To master the art of modulating the tone, voice with appropriate body language to suitably communicate to different audiences.
To improve productivity through identification and understand the differences existing between cultures and their styles of communication.
To be proficient in being diplomatic and prioritize information in a systematic manner for optimum business outcomes.
To know the values of customer care, relationship building and management of sustainability and growth.

Business Writing Workshop – Letters and E-mails

Duration

-

Target Group

 Executives, Assistant Managers and Managers

Outcome

To gain success through the effective use of Business letters and emails by establishing a firm foundation related to good business writing skills.
Ability to combine modern expressions and phrases accurately & appropriately.
Knowledge to deal with business correspondence displaying clarity, diplomacy and persuasiveness.
Emergence of a professional competent in handling letters & e-mails related to specific functions.

Effective Call Centre Executive 

Duration

20 hours

Target Group

 Call Center Staff

Outcome

To be able to acquire the required skill to understand diverse cultures and audiences to provide product information and fulfill customer requirements
To be able to master the skills needed for negotiations and handling customer demands.
To acquire better knowledge of prioritizing and diplomacy along with empathy and right attitude.
To use the individual’s voice for better impressions coupled with right telephone techniques.

Perfect Presenter

Duration

 2 Day workshop

Target Group

Executives, Assistant Managers and Managers

Outcome

To be able to identify the mood of the audience through effective deployment of audience perception, comprehension and interaction.
To create impressive openings, high-impact body and powerful endings in line with set objectives of the presentation.
To use of volume, voice, pitch and body language to win the audience.
To apply techniques of contemporary minimalistic visual aids to enhance the effective delivery.

Persuasive Business Writing

Duration

20 hour course

Target Group

Executives, Assistants/Managers

Outcome

To be able to formulate the right layout of a business document with the inputs of proper start, ending and relevant content.
To change and adapt different styles of writing when dealing with different business documents – Eg: Formats for Letters/Emails/Memos/Reports.
To be familiar with the techniques of establishing a case of a business need, adding right elements of business flavor and gaining the favor of decision maker.

Face To Face - Conducting Effective Meetings

Duration

As per the requirement of the client

Target Group

Executives, Assistant Managers, Managers

Outcome

To have a clear understanding of protocols related to handle modern meetings.
To gain the competence to plan a meeting, set objectives, employ strategy and allocate resources.
To assign roles to draw out individual strengths and delegate responsibilities appropriately.
To gain the ability to use body language and voice effectively.
To gain proficiency in preparing the agenda, recording the minutes and arriving at business decisions.

Customer Service Excellence

Duration

-

Target Group

-

Outcome

After making suitable observations, a comprehensive report forwarding a recommendation will be submitted to the management of the organization.
This report will identify the inadequacies and find suitable solutions within the available infrastructure to serve the customer better.
After the submission of the report, staff will be trained on the areas that need development.
The programme will be followed by post training evaluation.

Customer Care for Front Line Staff

Duration

1 Day workshop

Target Group

Front Line Staff

Outcome

To be able to make an impact on provision of services by utilizing the correct modes of communication.
To possess the ability to handle difficult customers with a positive attitude, empathy and confidence.
To acquire skills in building business relationships and delivering excellent customer care.

Professional Edge- Grooming for Everyone

Duration

As per the client requirement

Target Group

Managers, Assistant Managers, Executives and Office Staff

Outcome

To be able to conduct oneself confidently in any business situation with poise and stature.
To acquire knowledge of the right corporate attire, make-up and hair style to complement the ideal outlook.
To be knowledgeable of rules of etiquette at business lunch/dinner and cocktails.
To build an image to promote the organization / brand.

Sales Force Training 

Duration

2 Day workshop

Target Group

Executives, Assistant Managers and Managers

Outcome

To be able to master the art of selling with the aid of right techniques of negotiation skills.
To analyze competition in the market and formulate proactive strategies to capture the customer base.
To deliver sales talks effectively /presentations in a persuasive manner at public gatherings.
To be able to mitigate stress with time management and work as one Sales Team.

Negotiation Skills

Duration

As per client’s requirement

Target Group

Managers, Assistant Managers and Executives

Outcome

To gain right business ground through research and to lay the foundation for a self- advantageous negotiation strategy.
To gain the ability to identify the best negotiation style for specific situations.
To possess the ability to recognize unorthodox negotiation methods to safeguard against underhand tactics and manipulation.
To come up with win-win situations while ensuring the interest of the organization

Social Media Marketing

Duration

-

Target Group

Managers and Assistant Managers

Outcome

To acquire a wide knowledge of social media marketing systems.
To develop and review the social media marketing process for the organization.
To understand and reap best results out of each social media platform.
To introduce the methods of social media marketing and into the overall marketing plan.

Right Personality for Organizational Growth

Duration

1 Day/2 Day workshop

Target Group

Office Staff

Outcome

To develop a reasonably good set of team players who could be the core of organizational growth.
To enhance supportive skills such as etiquette, leading to internal/external customer care and teamwork.
To be continuously motivated and emotionally committed with the right attitude for career success.
To have a knowledge of the appropriate corporate attire to enhance corporate and social image.

Be a Partner of a Successful Organization

Duration

1 Day /2 Day workshop

Target Group

Managers and Assistant Managers

Outcome

To understand the importance of building a team and engaging in teamwork.
To be motivated and showcase leadership qualities in daily operations.
To promote relationship building for internal and external customer care.

Operational Excellence

Duration

-

Target Group

Operational Staff

Outcome

To introduce measures that enable operations to contribute to value protection and creation.
To establish a process to define, validate, prioritize measures and to develop sustainable system performance.
To understand your business drivers and the link to strategic direction.
To adopt systems that are operationally compatible

Problem Solving and Decision Making

Duration

1 Day/2 Day workshop

Target Group

Managers, Assistant Managers and Executives

Outcome

To be able to anticipate and identify problems
To define and clarify the issue
To develop skills in gathering all the facts and understand their causes.
To gain skills required for generating and evaluating alternative solutions to a problem
To make decisions and take responsibility for them
To explain their decisions to those who are involved and affected, and follow up to ensure proper and effective implementation.

Hybrid Programmes

Duration

-   

Target Group

-

Outcome

These are special tailor made programmes. The uniqueness of this programme is that it includes a combination of soft skills and English language. Firstly, we intend to develop the language of the target audience and then focus on the enhancement of soft skills.

Interviewing Skills

Duration

1 Day workshop

Target Group

Managers and Assistant Managers

Outcome

To identify the types of interviews.
To gather knowledge in planning and preparing for an interview.
To know how to analyse a candidate’s resume and formulate lead questions to customize the interview.
To be able to end the interview and evaluate a candidate to facilitate selection/recruitment.

Industrial Relations and Employee Relations

Duration

1 Day/ 2 Day workshop

Target Group

Managers and Assistant Managers

Outcome

To develop the ability to understand the functions and problems of trade unions.
To identify and resolve industrial disputes.
To understand the importance of employee discipline.
To implement the channels of effective employee communication.

Coaching, Counselling and Mentoring

Duration

1 Day /2 Day workshop

Target Group

Managers and Assistant Managers

Outcome

To study the value of addressing the key aspects of human development via improving coaching and mentoring skills.
To build capacity to mitigate potential conflicts and issues that employees may encounter.
To gain the necessary knowledge and the capability to come up with solutions to safeguard a supportive working environment.

Ratio Analysis for Corporate & Finance Sector

Duration

 1 Day /2 Day workshop

Target Group

Credit Analysts/Managers/Corporate Relationship Managers

Outcome

To develop the ability of conducting the in-depth analysis of credit risk & mitigation
To understand the methods of analysing liquidity, solvency, profitability & efficiency ratios
To interpret financial ratios in diverse business scenarios

Capital Financing & Cash Flow Analysis

Duration

1 Day workshop

Target Group

Credit Analysts/Managers/Officers/Assistants

Outcome

To gain the ability to analyse current assets & liabilities
To understand working capital & its cycle
To understand the difference between Profitability & Cash Flow
To prepare cash flows
To analyse of cash flows
To calculate working capital ‘gaps’

Financial Documentation

Duration

1 Day workshop

Target Group

Credit Analysts/Managers/Officers/Assistants

Outcome

Recording & compiling information
Writing reports
Preparing various financial documents as per required formats
Balance sheets
Income statements
Cash flow statements

Outbound Training

Duration

1 Day /2 Day workshop

Target Group

All Staff

Outcome

-
Address

Sphere Academy & Management Consultants (pvt) Ltd
372/A, Gangarama Rd,
Werahara,
Boralasgamuwa,
Sri Lanka


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Contacts
  • Email: info@sphere.lk  
  • Phone: (+94) 011 361 9009
  • Mobile
  • (+94) 077 364 4374

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